Welcome to the Refund Policy page of Hanan Academy for Languages and Translation.
At Hanan Academy, we are committed to ensuring that our students and clients are completely satisfied with the language education and translation services we provide. This Refund Policy outlines the conditions under which refunds may be issued and the process for requesting a refund.
1. Course Enrollment Refunds
- General Refund Policy: We offer a full refund for any course enrollment fees if you cancel your enrollment within 14 days of the course start date. This is to ensure that you have the flexibility to decide if the course is right for you.
- Late Cancellation: If you cancel your enrollment after the 14-day period but before the course start date, we may issue a refund minus an administrative fee to cover the costs incurred in preparing for your participation in the course.
- After Course Start: Once the course has begun, we generally do not offer refunds. However, we understand that exceptional circumstances may occur, and we encourage you to contact us if you feel a refund is warranted.
2. Translation Services Refunds
- Satisfaction Guarantee: We strive to provide high-quality translation services and offer a satisfaction guarantee. If you are not satisfied with the translation provided, please contact us within 7 days of receiving the final document. We will work with you to correct any issues or inaccuracies.
- Refund Eligibility: If we are unable to resolve the issues to your satisfaction, a partial or full refund may be offered depending on the nature of the problem and the work completed.
3. Process for Requesting a Refund
- Notification: To request a refund, you must notify us in writing via email or through our website's contact form. Please include your name, course or service details, and a detailed explanation of the reason for the refund request.
- Review Process: All refund requests are reviewed by our customer service team. We aim to process requests within 7 business days of receipt.
- Outcome: You will be notified of the outcome of your refund request by email. If approved, refunds will be processed back to the original method of payment within 14 business days.
4. Non-Refundable Fees
Certain fees, such as registration or administrative fees, are non-refundable as they cover costs that are not recoverable for Hanan Academy. These fees will be clearly stated at the time of enrollment or service purchase.
5. Adjustments
If there is a mistake in the amount charged to you, please contact us immediately. We will correct any errors by issuing a refund for the overcharged amount or by adjusting your bill accordingly.
6. Contact Information
If you have any questions or need further clarification regarding our Refund Policy, please do not hesitate to contact us at [insert contact information]. Our team is here to assist you with any issues or concerns you may have.
7. Changes to Our Refund Policy
Hanan Academy reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the revised policy on the Website. We encourage you to periodically review this page for the latest information on our refund practices.
Thank you for choosing Hanan Academy for Languages and Translation. We are dedicated to providing you with exceptional educational and professional services and value your satisfaction and trust.
